Terms of service

WEBSITE TERMS OF USE

1. Website publisher
The website sneakandvet.com is published by AS² INDUSTRY, a French simplified joint-stock company (SAS) with share capital of €5,000, operating the Sneak And Vet brand.
Registered office: 2 avenue d’Europe, 31600 Muret, France
Toulouse Trade and Companies Register (RCS): 995 101 045
SIREN: 995 101 045
SIRET: 995 101 045 00012
EU VAT number: FR10 995 101 045
Email: contact@sneakandvet.com
Telephone: +33 7 84 68 27 46
Publication director: Omar Andjy
Hosting provider: Shopify Inc., 151 O’Connor Street, Ottawa, Ontario K2P 2L8, Canada.

2. Purpose
These terms define the rules governing access to and use of the website and its services. Use of the website implies acceptance of these terms.

3. Access and customer account
The website is available free of charge, excluding connection costs. Creating an account is not required to place an order. Users must provide accurate information and protect their login details.

4. Products and orders
Essential characteristics, prices and availability are presented on the product pages. An order is accepted after confirmation and payment approval. Purchases are subject to our Return and Refund Policy: https://sneakandvet.com/en/policies/refund-policy

5. Prices and payment
The displayed prices are those paid by the customer, excluding any shipping charges, customs duties or import fees clearly stated before the order is confirmed. Payments are processed securely by the providers offered at checkout.

6. Delivery
Delivery terms, areas, charges and estimated time frames appear in our Shipping Policy: https://sneakandvet.com/en/policies/shipping-policy
AS² INDUSTRY remains responsible for proper delivery until the parcel is handed to the customer, in accordance with applicable law.

7. Intellectual property
The website’s text, images, videos, logos, graphics and other content are protected. Any reproduction or use without prior written permission is prohibited, except where permitted by law.

8. Reviews and submitted content
Users warrant that they hold the necessary rights to any content they submit. Sneak And Vet may moderate content that is unlawful, abusive, misleading, defamatory or unrelated to the product concerned.

9. Personal data and cookies
The processing of personal data is described in our Privacy Policy: https://sneakandvet.com/en/policies/privacy-policy
Cookie preferences can be managed through the website’s consent banner.

10. Liability
AS² INDUSTRY takes reasonable steps to ensure the accuracy and availability of the website. Nothing in these terms limits consumers’ statutory rights or any liability that cannot be excluded by law.

11. External links
The website may contain links to third-party websites. Users are encouraged to read those websites’ own terms and policies.

12. Governing law and disputes
These terms are governed by French law. If a difficulty arises, customers are encouraged to contact Sneak And Vet first to seek an amicable solution. Consumers’ statutory rights and the applicable rules on territorial jurisdiction remain fully applicable.

13. Changes
These terms may be updated. The applicable version is the one published on the website on the date of consultation or order.

14. Contact
For any questions: contact@sneakandvet.com or +33 7 84 68 27 46.